Give your Instagram AI agent approved answers about products, pricing and policies. Help customers with matching questions inside DMs, with human takeover when needed.
Create a focused knowledge base, test the answers and keep your business information current.
Add approved FAQ questions and answers about your products, services and policies.
Test questions your customers actually ask and refine the saved answers before enabling the agent.
Enable FAQ replies on an eligible plan. Review unanswered questions and take over conversations that need your team.
More than a simple chatbot — a full AI customer support agent trained on your brand.
Provide answers about products, pricing, shipping and returns for the agent to use when questions match.
Add approved FAQ questions and answers so the agent has relevant information about your products and policies.
Answer recurring product and service questions so your team can focus on conversations needing personal attention.
Help customers with matching FAQs outside your working hours, subject to messaging permissions and availability.
When a human reply is detected, the bot pauses for that conversation so your team can continue.
The AI understands and responds in English, Hindi, Hinglish, and more — meeting your audience where they are.
DM automation handles the structured flows — comment triggers, follower-gating, lead capture. The AI FAQ Agent answers matching questions from your knowledge base. Review other inquiries personally and update your FAQs as needed.
Your AI agent instantly replies with product availability, confirms sizing, provides the checkout link, and captures the customer's email — all before they scroll away.
Meta Tech Partner
A useful FAQ agent needs accurate source answers. Start with questions your customers already ask, then review replies before relying on the agent for your business.
Add clear information about services, product choices, opening hours or delivery policies. Keep changing details current and avoid adding promises your team cannot fulfil.
Try a question from your FAQ, a different wording of it and an unrelated question. Check that supported answers are useful and unsupported questions do not receive invented information.
Review unanswered questions and update your FAQ when appropriate. A detected human reply pauses the bot in that conversation so a person can handle individual circumstances.
Choose keyword automation for predictable resource delivery and the AI FAQ agent for questions covered by your knowledge base. The agent is a paid feature; content-planner credits do not unlock it.
An Instagram AI agent answers customer questions inside DMs using business knowledge you provide. Zextra uses your saved FAQ questions and answers to respond to matching inquiries, alongside your keyword-triggered automations.
Connect an eligible Instagram account, add accurate questions and answers to your knowledge base, and enable the agent on an eligible paid plan. Test common customer questions and update your answers when your products or policies change.
The agent is designed to stay silent when your knowledge base does not support an answer. Review unanswered questions and add approved information, or reply personally when the conversation needs your attention.
Yes. When Zextra detects a human reply, the bot pauses for that conversation so your team can continue without competing automated answers.
The AI FAQ agent is available on eligible paid plans. Free AI content credits are for the content planner and do not provide free access to the FAQ agent. See Pricing for current entitlements.
Comment-to-DM automation sends a message when a configured trigger matches, such as a keyword on a reel. The AI FAQ agent answers incoming questions using your knowledge base. Use each for the type of conversation it supports.
Stop losing leads to unanswered DMs. Let AI handle the questions while you focus on creating.
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